At Norahikes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with original packaging
- Accompanied by proof of purchase or receipt
Refund Policy
Once the returned item is received and inspected, an approved refund will be issued in cash only.
Please note:
- Refunds are not processed through online payments, bank transfers, debit/credit cards, or digital wallets
- No store credit or exchange credit will be issued in place of cash unless requested by the customer
- Cash refunds are provided only after the return has been approved
Non-Refundable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Customized or personalized products
- Gift cards
- Used, worn, or damaged items not caused by shipping
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected].
Contact Us
For any return or refund questions, please email: